Cancellation Policy

1. No Order Cancellations

• Once an order has been placed and confirmed on our website, it cannot be canceled under any circumstances.

• This policy applies to all products, including electronics and daily-use items.

2. No Order Modifications

• Customers are requested to verify product details, quantity, delivery address, and payment method before placing the order.

• Changes or modifications (such as product swaps, color/size changes, or address updates) are not permitted after an order is confirmed.

3. Exceptions

• The only exception to this policy applies if The Mature is unable to fulfill the order due to stock unavailability or operational reasons. In such cases, the order will be canceled from our end, and a full refund will be issued to the customer.

4. Returns and Refunds

• While cancellations are not allowed, customers remain protected under our Return & Refund Policy for cases of:

  • Damaged or defective items (with mandatory unboxing video).

  • Wrong product delivered.

• Please review the Return & Refund Policy for more details.

5. Customer Responsibility

• Customers are advised to review all order details carefully before checkout.

• By placing an order with The Mature, you agree to abide by this No Cancellation Policy.

Contact Information

For any queries regarding your order, please reach out to our support team:

• Email: support@themature.com

• Phone: +91-XXXXXXXXXX

• Working Hours: Monday – Saturday | 10:00 AM – 5:00 PM (IST)